My last few airport experiences have been less than stellar, so I'd like to take a moment to let everyone know that every United employee employee I encountered on a recent trip rocked. The woman who took my checked bag (and even the TSA agent at their station); the gate attendant who gave me an even better seat than the good one I already had; the flight attendant that gave me an even better seat than that—all of these people came together to make my trip one of the more pleasantly memorable ones in years.
Thanks.
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